DISH Smartbox, Hospitality TV, WiFi & Phone Systems That Help Properties Save

Our previous setup was not ideal, and constant guest complaints regarding the Wi-Fi were impacting our business. Since ATS took over our phone, TV, and internet services, we have experienced complete guest satisfaction. The TV service now offers more options with streaming capabilities, and the phone service is finally clear and reliable. Additionally, after ATS rebuilt our entire system, the Wi-Fi is faster and there are no longer any ‘dead zones’ in the building. ATS now manages my Wi-Fi as well, which was a huge eye opener for me. In the process of the transition, Todd discovered I had an entire floor of APs that were down and my provider at the time didn’t even reach out to tell me or offer a solution. The improvement in all three services would have been enough on its own, but the added financial savings make me even happier with my decision.

As a large national chain, we work with multiple vendors, and we previously struggled to find a cable company that could provide reliable service. Our cardio machines frequently displayed poor video quality or no video at all, and the cable companies offered no solutions. Furthermore, achieving HD with cable required using individual cable boxes, which resulted in constant day-to-day complications. With Smartbox Pros, we can now deliver HD service using just the coax cable, completely ending our ongoing box issues. Not only have we eliminated that headache, but we also now have crystal-clear pictures on our cardio equipment—a problem multiple previous providers failed to resolve. Having Smartbox Pros serve all our locations provides a huge benefit to me as an owner, as well as to our accounting department. Additionally, Smartbox Pros helped us implement streaming blades so members can watch our channels directly on their personal devices. At the end of the day, my priority is to increase membership benefits and satisfaction, and Smartbox Pros was instrumental in rolling out this significant benefit for our members.

As a hotel owner, managing daily operations and ensuring guest satisfaction is a constant challenge. Eliminating a major source of guest frustration is always a significant win. With our previous managed Wi-Fi company and cable provider, we faced constant negative reviews and complaints. Today’s consumers demand reliable service, and fortunately, ATS resolved our extensive list of property issues. With our previous vendors, we would frequently be inoperable for several hours due to Wi-Fi outages. Since transitioning to ATS over a year ago, we have not experienced a single outage. I am incredibly grateful for the exceptional Wi-Fi, TV, and phone services provided by ATS—and so are my guests.