Smartbox systems
Remote access, diagnostics, configuration updates, and platform-level support for Smartbox environments.
Remote Management & Support
Remote Management & Support for Property Technology
Smartbox Pros by Advanced Tech Services helps properties reduce downtime through 24/7 customer support, remote diagnostics, organized service history, and direct regional technician dispatch when on-site service is required.
Smartbox Pros
Remote Management Center
Live
Smartbox Access
Example remote session
TV Systems
Sample endpoint view
Monitored
Support coverage
Support
Remote coverage
System Status
Internet & WiFi
Guest + staff nets
Phone Systems
VoIP monitored
System Alerts
Illustrative dashboard
Remote Sessions
Example support view
26 Years in Business
5,000+ Guest and Resident Rooms Supported
24/7 Customer Support
Direct Regional ATS Technician Dispatch
Support and dispatch coverage depend on location, system accessibility, and the active service agreement.
What We Remotely Support
One remote team for your property technology stack
Smartbox Pros supports the systems your guests, residents, and staff depend on — managed remotely so issues get resolved faster.
Hospitality TV systems
Monitoring and troubleshooting for in-room entertainment, headends, and guest-facing TV experiences.
Internet & managed WiFi
Support for guest and staff networks, coverage issues, connectivity events, and managed WiFi performance.
Phone systems
Remote assistance for VoIP, front desk extensions, room phones, and property communication systems.
IP headend systems
Remote support for IP headend design, channel delivery, system health, and headend troubleshooting.
Property technology troubleshooting
Cross-system troubleshooting when issues span TV, Smartbox, internet, WiFi, phones, or multiple property sites.
Why Remote Management Matters
Resolve faster. Dispatch less. Stay visible.
Property technology downtime affects guests, residents, and staff. Remote management gives your team faster answers, cleaner service history, and a more consistent experience across every property you operate.
- 24/7 customer support for active customers and covered systems
- Remote diagnostics before an unnecessary truck roll
- Direct regional ATS technician dispatch when on-site work is required
- Fewer vendor handoffs
- Organized system and service history
- Faster escalation with diagnostic context already available
- One support relationship across TV, Smartbox, WiFi, phones, and related systems
Property Support Workflow
How remote management works
A straightforward process designed to reduce downtime and avoid unnecessary site visits.
- 01
Property contacts Smartbox Pros
Your team reaches out when an issue arises or when ongoing remote management support is needed.
- 02
ATS reviews the system remotely
Advanced Tech Services connects to Smartbox, TV, WiFi, phone, and related systems to assess the issue.
- 03
We troubleshoot or escalate
Our remote team resolves the issue when possible and determines whether on-site support is truly required.
- 04
Direct ATS field dispatch when on-site service is required
If remote troubleshooting cannot resolve the issue and the property is within ATS’s direct regional coverage, Advanced Tech Services can dispatch an experienced technician with the diagnostic context already collected—not begin with a blind contractor search.
- 05
Notes and documentation stay organized
Remote diagnostics, service notes, and dispatch information remain connected under one support relationship, with a cleaner history for your property team.
Direct Field Support
Support that goes beyond a call center
Broad service coverage does not always mean direct field service. Some national support models must locate and coordinate a third-party contractor after an on-site problem occurs, adding another handoff before repairs can begin. Smartbox Pros combines 24/7 customer support, remote diagnostics, organized service history, and direct regional field service from Advanced Tech Services. When remote troubleshooting is not enough, ATS can dispatch an experienced technician who understands commercial TV, Smartbox, WiFi, phone, and property technology systems—helping properties reduce downtime and return to normal operation faster.
Issue Intake
Common Outsourced Support Model
A call center opens a service ticket.
Smartbox Pros Support Model
24/7 customer support begins with direct system triage.
On-Site Service
Common Outsourced Support Model
A local contractor may need to be located and scheduled.
Smartbox Pros Support Model
ATS can directly dispatch a regional technician within covered service areas.
System Knowledge
Common Outsourced Support Model
The arriving technician may have limited property history.
Smartbox Pros Support Model
The technician receives remote diagnostic findings, service notes, and system context.
Accountability
Common Outsourced Support Model
The property may move between the provider, call center, and contractor.
Smartbox Pros Support Model
One accountable support relationship from diagnosis through field escalation.
Industries Served
Remote support for the property types we serve
From single-site operators to multi-property groups, Smartbox Pros provides remote management tailored to your environment.
Portfolio operators
Own or manage multiple properties?
Smartbox Pros can help standardize TV, WiFi, phone, Smartbox, and remote support across your full portfolio.
View Multi-Property Operator Solutions →Remote support FAQ
Questions About Remote Monitoring and Support
Common questions about what Smartbox Pros can monitor, troubleshoot, and support remotely.
What systems can Smartbox Pros monitor remotely?
Remote support can include Smartbox, hospitality TV, EVOLVE environments, managed WiFi, phone systems, and related property technology depending on the property design and support plan.
Can remote support reduce truck rolls?
Yes. Many issues can be diagnosed and resolved remotely when systems are documented and accessible, which helps properties avoid unnecessary on-site visits.
Does ATS provide 24/7 support?
Yes. Smartbox Pros provides 24/7 customer support for active customers and covered systems. Support begins with remote triage when system access is available. On-site availability, dispatch timing, and field-service coverage depend on the property’s location, system design, and active service agreement.
Who comes on-site when remote support cannot resolve the issue?
Within ATS’s direct regional service area, Smartbox Pros prioritizes dispatching an Advanced Tech Services technician who understands the systems we install and support. This helps reduce contractor-search delays, repeated explanations, and unnecessary vendor handoffs. Coverage and response timing depend on location and the property’s support agreement.
Does 24/7 support mean guaranteed 24/7 on-site service?
No. Twenty-four-hour support means active covered customers can reach the support process at any time. Remote triage begins first when access is available. Field dispatch timing depends on location, technician availability, system requirements, and the applicable service agreement.
Can multi-property groups use remote support?
Yes. Remote monitoring and support can help portfolio operators maintain visibility across multiple sites with cleaner documentation and escalation paths.
Is remote support only for TV systems?
No. Remote support can extend to WiFi, phone, Smartbox, and cross-system troubleshooting when those services are part of the property technology plan.
Review Remote Monitoring and Support Options
Learn how Advanced Tech Services can monitor, troubleshoot, and support your property technology remotely after installation.