Smartbox systems
Remote access, diagnostics, configuration updates, and platform-level support for Smartbox environments.
Remote Management & Support
Remote Management & Support for Property Technology
Smartbox Pros by Advanced Tech Services helps properties reduce downtime, troubleshoot faster, and manage TV, Smartbox, internet, WiFi, and phone systems without unnecessary site visits.
Smartbox Pros
Remote Management Center
Live
Smartbox Access
Remote session ready
TV Systems
248 endpoints live
Monitored
Support coverage
24/7
Remote coverage
System Status
Internet & WiFi
Guest + staff nets
Phone Systems
VoIP monitored
System Alerts
0 critical issues
Remote Sessions
Avg resolve 12 min
What We Remotely Support
One remote team for your property technology stack
Smartbox Pros supports the systems your guests, residents, and staff depend on — managed remotely so issues get resolved faster.
Hospitality TV systems
Monitoring and troubleshooting for in-room entertainment, headends, and guest-facing TV experiences.
Internet & managed WiFi
Support for guest and staff networks, coverage issues, connectivity events, and managed WiFi performance.
Phone systems
Remote assistance for VoIP, front desk extensions, room phones, and property communication systems.
IP headend systems
Remote support for IP headend design, channel delivery, system health, and headend troubleshooting.
Property technology troubleshooting
Cross-system troubleshooting when issues span TV, Smartbox, internet, WiFi, phones, or multiple property sites.
Why Remote Management Matters
Resolve faster. Dispatch less. Stay visible.
Property technology downtime affects guests, residents, and staff. Remote management gives your team faster answers, cleaner service history, and a more consistent experience across every property you operate.
- Faster troubleshooting
- Fewer unnecessary site visits
- Better visibility into property systems
- Support for multi-property groups
- Cleaner service history
- More consistent guest and resident experience
Property Support Workflow
How remote management works
A straightforward process designed to reduce downtime and avoid unnecessary site visits.
- 01
Property contacts Smartbox Pros
Your team reaches out when an issue arises or when ongoing remote management support is needed.
- 02
ATS reviews the system remotely
Advanced Tech Services connects to Smartbox, TV, WiFi, phone, and related systems to assess the issue.
- 03
We troubleshoot or escalate
Our remote team resolves the issue when possible and determines whether on-site support is truly required.
- 04
Site visit scheduled only when needed
If remote resolution is not enough, we coordinate a site visit with clear context — not a blind dispatch.
- 05
Notes and documentation stay organized
Service history, troubleshooting notes, and follow-up actions remain organized for your property team.
Industries Served
Remote support for the property types we serve
From single-site operators to multi-property groups, Smartbox Pros provides remote management tailored to your environment.
Need better visibility into your property systems?
Talk with Smartbox Pros about remote management and support for Smartbox, TV, internet, WiFi, and phone systems across your property or portfolio.